top of page
Frequently Asked Questions
-
Do you sell food and drinks?Yes! We have a variety of food, snacks and drinks available for purchase in case you need to refuel in between backflips!
-
Are socks required to jump?Yes. We sell special grip socks in the park as both a safety and cleanliness measure. And you get to keep them after! Because who wants to put on used socks, anyways?
-
Can I leave a child unattended at a Ninja Kidz Action Park?Children under the age of 13 cannot be left alone without parent or guardian supervision.
-
Can I use grip socks I purchased at another trampoline park?We do not allow grip socks purchased at another facility to be used. This is because we cannot ensure grip socks socks purchased outside our facility meet our standards for safety.
-
Is there an age limit for admittance?All ages (young and old) are welcome at Ninja Kidz Action Park. Kids ages 1 and under jump free with the purchase of at least 1 full priced ticket.
-
Can I reuse my Grip Socks?Yes! Bring back your grip socks to reuse on your next visit as long as they are in good condition. It’s probably a good idea to wash them first. 😁
-
Why should I sign up for a Membership?We love our Guests and believe it’s important to get off the couch and into the action! So we created a monthly Membership program that allows access to Ninja Kidz Action Park whenever you want at a great value to you and your family!
-
Is my membership valid at all Ninja Kidz Action Park locations?Membership is only valid at the park you originally signed up at.
-
Are there black out dates for the Membership?No! Your Membership can be used throughout the year. See park hours for our more details.
-
What is a parent add-on?A parent add-on Membership can be applied to a Membership so that a legal guardian can enjoy all the same benefits as their child for a low monthly price. The Parent Membership applies only to the original registered parent.
-
Who Needs Waivers And How Do We Sign?All jumpers AND observers need a signed waiver. Electronic waivers are active for 1 year. If under age 18, the waiver must be signed by a parent or legal guardian. Waivers can be completed online before your party.
-
Do You Provide Invitations?Yes! You can find an editable e-vite on our website.
-
What Drinks Are Included?We provide bottled waters for Gold VIP & Silver party packages. Fountain drinks can be added to any party for $6 per pitcher.
-
Are Parents Included In The Party Package?Parents do not count as jumpers if they are there to observe their child. Any parent can come and be an observer for free. If a parent wants to participate and jump/use the attractions, they will be counted as a jumper in your party package.
-
Do You Provide Paper Goods?Yes. We provide plates, napkins and utensils for all guests!
-
What Time Is Check-in For Birthday Parties?All your guests will need to arrive 30 minutes prior to your party start time (make sure to include this on your invites!) This allows time for the entire group to get through check-in and verify waivers.
-
How Much Jump Time Does My Party Have?Our parties are set up to jump the first 60 minutes of your party. During this time, you have full access to your party table/room. After jump time (60 minutes), you and your guests will then have another 60 minutes of party room/table time. Here you can eat pizza, cut the cake and open presents.
-
What Happens During Check-in?First you will be greeted by your party host! Waivers will be verified; you will receive wristbands and grip socks. You will be led by your host to your private room or table. After the party, you will be asked to pay the remaining balance and anything added during the party.
-
Why Do A Ninja Kidz Birthday Party?Ninja Kidz Action Park is the best venue for a kid's birthday party! We provided a safe, fun, and immersive experience for all birthday kids! We are the top-rated trampoline park in the USA and we pride ourselves in providing a remarkable and awesome experience! Each party has a dedicated host, full access to a room or table, and access to every attraction in our park. Your kids will love being apart of the Ninja Kid family here at our action park and it will be sure to be awesome!
-
How Old Do I have To Be To Have My Birthday At Ninja Kidz Action Park?All ages are welcome to celebrate their birthday at Ninja Kidz!
-
What Does The Party Host Do?The first priority is to ensure the birthday child feels special and is a VIP for the day! Your party host will ensure your room/table is set up with plates, napkins, and utensils. They will assist with the cake and decoration set-up, food and beverages during the time in your party room or at your party table and clean up.
-
How Many Pizzas & Drinks Are Included In The Price?With the SILVER and GOLD VIP party packages, 1 large pizza is provided for every 5 jumpers. You may add more during the online check-out process. Bottled water is provided for all Jumpers. The BRONZE party package does not include pizza or drinks.
-
Can I Get Extra Jump Time?Yes! You can add 30 or 60 minutes of jump time to any of our party packages! This can be done during the check-in process. Simply let your host know and they will make it happen. Please note that your private room or party table will not be extended during this time.
-
What Is Your Cancellation Policy?There is a 72-hour grace period after the time of booking where the deposit may be refunded. After this 72-hour period, the deposit is non-refundable. Parties may be rescheduled at any time before or after the 72-hour window, but the deposit will not be refunded for parties cancelled after the window has passed. Events booked within 72 hours of the date of their event will not receive a refund.
-
Is There A Birthday Party Discount For Month To Month Members?Yes! Our VIP members enjoy a discount on regular priced birthday parties. Discount amount will depend on your membership type. The discount will be applied to your party during the check-out process. Please mention you are a member to your host and they will take care of you.
-
What If There Is More Than One Birthday Guest?We always want to acknowledge guests celebrating their birthday, so please tell us the names and ages of all those celebrating a birthday at Ninja Kidz Action Park.
-
Can I Purchase Additional Pizzas?Yes. Please call or email us at least 48 hours prior to your party to purchase additional pizza(s).
-
Can I Sign A Waiver At The Park?Yes. It is ideal to do it online ahead of time but it can be done at the park. If under age 18, the waiver must be signed by a parent or legal guardian.
-
When Do I Have Access To The Party Room/Table?The party room/table is available to you for the full two hours of your reservation. That 2 hours begins at your appointed party time. Our hosts ensure that everything is setup and ready for you and your guests. Our parties are set up to jump for the first hour and enjoy food & cake the last hour.
-
Can I Bring My Own Snacks Or Food?With the SILVER and GOLD VIP party packages, you can bring additional food and/or beverages for no extra charge. If you purchased the BRONZE party package you can bring food and beverages for a $50 fee. Adult beverages are prohibited.
-
Can I Add/Subtract Jumpers Later?Yes! Please call the park to make modifications to your party. You can also make changes the day of the party, if necessary.
-
Guest ResponsibilityEveryone that enters a court or activity must have completed and signed a valid waiver. Guests/Participants that are under 18 must have it completed and signed by their parent, legal guardian, or someone with power of attorney. Prior to participating, all guests and accompanying adults assume full responsibility to ensure the following: Everyone’s waivers are properly executed Everyone has viewed the rules Everyone has read the rules signs posted Everyone must have valid jump or activity time before entering any trampoline court or activity Everyone completely understands and agrees to follow all rules and Team Member instructions Everyone is in good health without restrictions Everyone’s personal items such as eye wear, hearing aids, braces, prosthetic devices, watches, phones, cameras, are secure, impact resistant and suitable for use in a demanding sports environment Everyone is aware of those around you. It is your responsibility to avoid others No guns, knives, sharp objects, or weapons of any kind are allowed on premises Remember your physical limitations Follow all posted rules and directions given by staff members No one under the influence of drugs or alcohol is allowed GENERAL INFORMATION Serious injury, paralysis or death can occur even if all rules are followed Activities and dodgeball games may involve individuals of different sizes, ages, and abilities. Participate at your own risk Guests and accompanying adults assume full responsibility for their actions and conduct Guests and accompanying adults must follow all park rules and Team Member instructions at all times Guests and accompanying adults assume full responsibility to ensure that personal property including cameras and cell phones are not lost, stolen or damaged Team Members reserve the right to relocate guests and accompanying adults to a different court, activity or area at any time Non compliance to rules or Team Member instructions may result in the loss of access privileges Wear park approved grip socks Follow all weight, height and/or age restrictions posted
-
Kids FoamALWAYS Always land feet first. Always respect others in the area. Always be in control of your body at all times. Always empty pockets before playing in the foam. Always follow all park rules and Flight Crew Member instructions. DO NOT Do not participate in the Kid’s Foam if you are over 6 years old. Do not land on your head or neck. Do not dive or pencil dive. Do not jump into the Kid’s Foam until the landing area is clear. Do not do any flips. Do not play in this area if a Flight Crew Member is not present.
-
Bryton's Ninja MazeALWAYS Airbags – always land as flat as possible on your back or bottom. Foam Pits – always land feet first and knees a part. Nets – land on your back or bum with arms and legs close to you. Always be in control of your body. Always be aware of those around you and nearby obstacles at all times. Always participate at your own risk. Always secure loose hair and drawstrings prior to participation. Always remove street shoes and wear park approved grip socks. Always follow park rules and Flight Crew Member instructions. Always wait for the guest in front of you to complete an element before starting. DO NOT Do not land your head or neck. Do not dive or pencil dive. Do not attempt flips or advanced aerial maneuvers. Do not hang upside down. Do not push, tackle or engage in horseplay of any kind. Do not attempt any skill or activity outside of your own personal limitations, abilities or skill level. Do not make contact with other guests or staff. Do not climb or make contact with any part of the support structure. Do not climb above the course. Do not enter if a Flight Crew Member is not present.
-
Stunt FallALWAYS Always follow all park rules and Flight Crew Member instructions. Always remove street shoes and wear park approved grip socks. Always remove jewelry and any other sharp objects. Always wait for a Flight Crew Member to be present before using Sky Tower. Always one person at a time. Always maintain control of your body at all times. Always be aware of others around you. Always wait for others to exit the landing area before jumping. Always land on your back or your bum. Always exit the foam promptly. DO NOT Do not land on head neck or stomach. Do not dive or pencil dive. Do not flip. Do not jump from the top and land on the platform or ground. Do not getting a running start at the top of the tower. Do not linger in the fall areas. Do not participate if a Flight Crew Member is not present. Do not jump if other guests are present in the landing area.
-
Escape Room ChallengeALWAYS Follow all park rules and Team Member instructions. Wait for a Team Member to help you get started. Be in control of your body at all times. Handle the equipment with care. Return equipment when your game play is complete. DO NOT Do not enter the area unless a Team Member is present. Do not Interfere with another Guests’ game play. Do not push, tackle, run or engage in horseplay of any kind.
-
Performance Wall TrampolinesALWAYS Always follow all park rules and Flight Crew Member instructions. Always one person per trampoline at a time. Always sit and stand only in designated areas. Always check the trampoline below before coming down off the wall. Always land on your bottom (seat drop) or back (back drop) when returning to the trampoline from the top of the wall. Always announce your intent to return to the trampoline below before leaving the wall above. Always walk up the wall using your feet to get to the top. Always remain in control of your body at all times. Always be aware of those around you at all times. Always perform at your own risk. Always remove street shoes and wear park approved grip socks. DO NOT Do not land on your feet, head, neck or stomach. Do not jump off the wall onto the ground below. Do not jump onto a trampoline already in use by another guest. Do not jump or launch off the top of the wall feet first. Do not perform flips or tricks. Do not attempt any skill or activity outside of your personal limitations, abilities or skill level. Do not climb or jump directly up to the top of the walls. The wall is designed for walking the wall to the top. Do not jump on the trampolines or use the wall without a Flight Crew Member present.
-
Super SlideALWAYS Always remove shoes and wear park approved grip socks. Always follow all park rules and Flight Crew Member instructions. Always remove jewelry and sharp objects and empty your pockets. Always remain in control of your body at all times. Always tie back and secure long hair. Always use a mat and return it following your slide. Always slide feet first on your back, or headfirst on your stomach. Always slide one person at a time. Always exit the landing are as quickly as possible. Always wait for the landing area to clear before sliding. DO NOT Do not land on your head or neck. Do not flip. Do not attempt any skill or activity beyond your limitations or abilities. Do not insert feet into the hand-hold grips on the mat. Do not “piggy-back” or double-up guest on a mat. Do not climb onto the slide landing area from the common area. Do not grab side walls with your hands or slow yourself with your feet. Do not have anything in your mouth (gum, candy, etc.). Do not jump if a Flight Crew Member is not present. Do not push, tackle, race or engage in horseplay of any kind. Do not wear wet clothes or unapproved body paint.
-
Court RulesALWAYS Always participate at your own risk. Flips and other tricks can be dangerous. Always remove street shoes and wear park approved grip socks. Always empty your pockets entirely before jumping. Remove all jewelry including earrings, necklaces, and rings. No belt buckles, keys, or key chains. Always walk on and off the courts (no running). Always be in control of your body at all times. No aggressive behavior. Always master the fundamentals of single trampoline jumping before moving onto more advanced skills, such as flipping. Always land on two feet. Bend your knees to stop your bounce. Always bounce on the center of the trampoline. Always land on the closest trampoline when bouncing and flipping off of trampoline side walls. Always be aware of those around you and jump with people that are of similar age/size. Always prevent collisions. Always follow all park rules and Flight Crew Member instructions. DO NOT Do not sit or lie down. Do not climb on angled trampolines Do not grab top of angled trampolines Do not land on safety pads. Do not land on your head or neck. Do not try dangerous tricks. Do not double bounce or affect another jumper’s bounce in anyway. Do not double flip. Do not do more than two single flips in a row. Do not have anything in your mouth while jumping (gum, candy, food, drink, etc.). Do not run or race across the trampoline courts. Do not push or tackle. Do not touch any perimeter netting or top pads. Do not throw balls at another jumper’s head or neck area. Do not wear wet clothes or unapproved body paint. Do not jump if a Flight Crew Member is not present. Do not take unnecessary risks. Do not jump from trampolines to decking. Do not dive headfirst into foam pits. Do not attempt gainers.
-
Performance TrampolinesPerformance Trampolines: Have been designed for high performance. Are different than the rest of the trampolines in the park. Are more powerful and produce more bounce. Can propel you higher. Are positioned next to the wall which creates the opportunity to walk the wall. Are for guests who have mastered fundamental trampoline skills and are capable of advanced skills while maintaining control of their body at all times. To use the Performance Trampolines, you must be confident in and demonstrate your ability to do a back drop. This area is not designed for first time guests or guests with little experience with trampolines. First time guests to the wall should start with the shortest wall before progressing to the higher walls. The objective is to bounce on the trampoline on your back while using your feet to walk the wall. You must ensure you are familiar with all of the rules before using this attraction.
-
Payton's Jousting BeamALWAYS Always stay in control of the jousting stick. Always be paired with competitors of like sizes. Always stay within your set of markers on the beam. Always stop play when your body touches the foam. DO NOT Do not hit competitor in the head, face, neck or groin. Do not spear or jab. Do not dive or land on your neck or stomach. Do not step outside your set of markers on the beam. Do not flip off beam. Do not swing the jousting stick above the head. Do not intentionally throw jousting pole. Do not hit your opponent once they are down. Do not run toward your opponent.
-
Foam Pit RulesALWAYS Always make sure the landing area is clear before jumping into the foam pit. Always empty your pockets before entering the foam pit. No sharp or unauthorized objects allowed in the foam pit. Always perform flips and tricks AT YOUR OWN RISK. Always one guest per lane. Always land feet first and knees apart. Always be in control of your body at all times. Always follow all park rules and Flight Crew Member instructions. DO NOT Do not land on your head or neck. Do not dive or pencil dive. Do not double bounce or affect another jumper’s bounce in any way. Do not attempt anything beyond your skill level. Do not jump into the foam pit until the landing area is clear. Do not double flip, back flip, or do forward moving back flips (gainers). Do not jump if a Flight Crew Member is not present.
-
ZiplineALWAYS Always follow all park rules and Flight Crew Member instructions. Always remove jewelry and sharp objects. Always empty your pockets. Always use the Zip Line one person at a time. Always make sure the landing area is clear before leaving the platform. Always be in control of your body at all times. Always wear grip socks. DO NOT Do not perform flips. Do not land on your head or neck. Do not dive or pencil dive. Do not participate if a Flight Crew Member is not present. Do not attempt maneuvers beyond your skill level. Do not leave the platform until the landing area is clear. Do not attempt gainers.
-
Launch TrampolinesALWAYS Always land on back/bottom or as flat as possible. Always aim for the center of the Airbag when jumping. Always stay in designated lanes. Always exit promptly using the closest designated exit after landing. Always exit as instructed by a Flight Crew Member. Always be aware of those guests around you. Always remove jewelry or any sharp objects. Always empty pockets before jumping. DO NOT Do not perform back flips or gainers. Do not land on your head or neck or face first. Do not dive or pencil dive or belly flop. Do not jump until instructed by a Flight Crew Member. Do not jump if Airbag alarm is sounding. Do not jump is Airbag is deflated. Do not jump until previous jumper has exited the Airbag.
-
TrapezeALWAYS Always only one person on the Fly Bar Trapeze. Always confirm previous guest has exited the Foam Pit before starting. Always let go of the Trapeze on the first swing out. Always launch from the swing from the swing on the first swing over the Foam Pit. Always remove jewelry, sharp objects and empty your pockets. Always land feet first and knees apart. Always remain in control of your body at all times. Always perform tricks and flips at your own risk. Always exit promptly using the closes designated exit. DO NOT Do not attempt to sit, stand or hang by your knees on the Trapeze. Do not swing backward toward the platform. Do not stand directly behind the Trapeze while in use. Do not dive or pencil dive. Do not land on your head or neck. Do not jump from the platform. Do not attempt maneuvers beyond your skill level. Do not participate if a Flight Crew Member is not present. Do not have anything in your mouth (gum, candy, food, etc.).
-
Paxton's Tornado ChucksALWAYS Always remove street shoes and wear park approved grip socks. Always follow all park rules and Flight Crew Member instructions. Always walk on and off court. Always select one trampoline and remain on the same trampoline for the duration of the attraction time. Always jump over or duck under the inflatable arms. Always remove jewelry and sharp objects. Always empty your pockets. Always land feet first and knees apart. Always be in control of your body at all times. Always be aware of those around you and jump with people who are of similar size/age. Always be aware of the inflatable arms at all times. Always bounce in the middle of the trampoline. Always bend your knees to stop your bounce. DO NOT Do not dive headfirst over arms or land on your head or neck. Do not double bounce or effect another jumper’s bounce in anyway. Do not continue jumping if a guest enters your trampoline space. Do not attempt maneuvers beyond your skill level. Do not participate if a Flight Crew Member is not present. Do not sit or lie on the court trampoline. Do not have anything in your mouth (gum, candy, food, etc.). Do not push, tackle or engage in horseplay of any kind. Do not touch any perimeter netting or top pads. Do not wear wet clothes or unapproved body paint. Do not flip. Do not climb or hang on the sweeper arms. Do not tackle the sweeper arms and/or main arm. Do not jump on, land or ride the inflatable arms. Do not participate if you have prior medical conditions that could result in injury.
-
DodgeballALWAYS Always follow all park rules and Flight Crew Member instructions. Always watch for cross traffic. Always stay off of the tops of all vertical trampoline beds. Always be aware of age and size of others playing dodgeball. Always exit the court when you are out. DO NOT Do not throw a ball past the dividing court line. Do not throw at the head. Do not exceed maximum court capacity. Do not fight, rough play or be overly aggressive. Do not sit or lie on the trampoline courts. Do not throw or kick the ball if you are out of play. Do not double bounce. Do not dive for the ball or block a ball. Do not kick the dodgeball.
-
Shane's Laser Maze ChallengeALWAYS Follow all park rules and Team Member instructions. Wait for a Team Member to help you get started. Be in control of your body at all times. Handle the Virtual Reality equipment with care. Return equipment when your game play is complete. DO NOT Do not enter the area unless a Team Member is present. Do not Interfere with another Guests’ game play. Do not push, tackle, run or engage in horseplay of any kind.
-
Ashton's Gymnastic RingsALWAYS Always one person at a time. Always swing from ring to ring, start to end. Always land feet first. DO NOT Do not land on head, neck or stomach. Do not hang upside down. Do not flip or attempt tricks on the rings. Do not run at any time.
-
Payton's Aerial SilksALWAYS Always remove street shoes and wear park approved grip socks. Always follow all park rules and Flight Crew Member instructions. Always remove jewelry and sharp objects. Always empty your pockets. Always land feet first and knees apart. Always be in control of your body at all times. Always perform tricks at your own risk. Always control your decent from the Silks to the foam below. DO NOT Do not land on your head or neck. Do not dive or pencil dive. Do not tie knots in the silks. Do not climb higher than the top of the silk. Do not attempt maneuvers beyond your skill level. Do not participate if a Flight Crew Member is not present. Do not slide down Silks. Do not have anything in your mouth (gum, candy, food, etc.). Do not push, tackle or engage in horseplay of any kind.
-
Slack LineALWAYS Always empty your pockets before attempting attraction. No sharp objects or devices such as cameras or phones are allowed. Always be courteous to those in front of and behind you. Always one person at a time. Always enter from the platform. Always balance on the slack line using your feet. Always exit the slack line to the side. Always confirm the previous guest has exited before using the Slack Line. Always use the support rope if one is available. DO NOT Do not push, shove or engage in horseplay. Do not land on head, neck or stomach. Do not flip on or off the slack line. Do not straddle or attempt to sit on the line. Do not run at any time.
bottom of page